Shipping & Exchange Policy

At Lilly’s Luggage Arena, we’re committed to getting your orders to you quickly, safely, and in perfect condition.

Order Processing

Orders are processed within 24–48 hours after payment confirmation (excluding Sundays and public holidays).

Delivery Locations

We deliver nationwide across Nigeria.

Delivery Time

* Lagos: Same-day or next-day delivery
* Other States: 2–5 working days

Delivery times may vary slightly depending on your location.

Shipping Fees

* Lagos deliveries: Starting from ₦4,500 (depending on your location)
* Outside Lagos: Starting From 5000 Based on weight and distance

Enjoy free nationwide delivery during special promo periods.

Store Pickup

Prefer to pick up your order? Visit us at:

Lilly’s Luggage Arena
120 Governors Road, Ikotun, Lagos

Order Tracking

Once your order is on the way, tracking details will be shared via WhatsApp or SMS so you can stay updated.

Exchange Policy

Your satisfaction matters to us. If there’s any issue with your order, we’re happy to assist with an exchange under these conditions:

* Request must be made within 24 hours of delivery
* Item must be unused, in original condition, and with packaging intact
* Exchange is subject to availability

We’ll do our best to ensure you get a suitable replacement as quickly as possible.

Please note: We currently do not offer refunds, but we are committed to resolving any concerns promptly through our exchange process.

Delivery Support

Kindly ensure your contact details are correct and reachable at the time of delivery to avoid delays or re-delivery charges.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 24 hours with clear photo or video evidence so we can resolve it quickly.

Contact Us

Phone/WhatsApp: 08185235195