Frequently Asked Questions (FAQ)
1. How long does delivery take?
- Lagos: Same-day or next-day delivery
- Outside Lagos: 2–5 working days
2. How much is delivery?
- Lagos deliveries: ₦4,500 – ₦15,000 depending on your location
- Interstate deliveries: Starting from ₦5,000 and above (based on weight and distance)
3. Do you deliver nationwide?
Yes, we deliver to all states across Nigeria.
4. Do you offer free delivery?
Yes, we occasionally offer free nationwide delivery during special promotions.
5. Can I pick up my order instead of delivery?
Yes, you can pick up your order at our store: 📍 120 Governors Road, Ikotun, Lagos
6. Do you offer refunds?
We currently do not offer refunds.
7. Can I exchange an item?
Yes, we allow exchanges under these conditions:
- Request must be made within 24 hours of delivery
- Item must be unused and in original condition
- Exchange is subject to availability
8. What if I receive a damaged or wrong item?
Please contact us within 24 hours with photo or video evidence, and we’ll resolve it as quickly as possible.
9. How do I track my order?
Once your order is shipped, tracking details will be sent via WhatsApp or SMS.
10. What happens if delivery fails?
Please ensure your phone number is reachable. Failed deliveries may require a re-delivery fee
11. How can I contact you?
📞 Phone/WhatsApp: 08185235195